FAQ

Your experience begins at the Plattekloof or Durbanville Station. Durbanville Wine Safari reserves the right to make adjustments to pricing and products due to changing operating conditions and unforeseen circumstances without prior notice.

We highly recommend that you book in advance, as there is a limited number of tickets available per day.

If you’d like to add more guests to your group, please book additional tickets online through our website. Please note that if availability is full, we won’t be able to accommodate extra guests on your departure date, as seating is allocated based on bookings and we have a maximum capacity limit for logistical reasons.

Yes this is possible, but please note that changes to your departure date and time are subject to availability. Additionally, all change requests must be made at least 24 hours prior to your originally scheduled departure time

Please note that ticket reservations require payment at the time of booking. We’re unable to hold or reserve tickets without receiving payment. An invoice can be sent, and payment can be made electronically. Funds need to reflect in our bank account before any reservation is made.

Our service runs daily, except on Mondays, and on the following dates:

  • 24th December
  • 25th December
  • 31st December
  • 1st January.

In the case of our service not running on dates not listed above, prior notice will be given on our social media, as well as those dates will display as closed when attempting to make a booking

We don’t currently offer discounts.

We offer exclusive experiences for groups of 16 or more. Click here to unlock the details and start planning an unforgettable adventure!

All tickets are emailed, so please ensure you use a valid email address when processing your ticket purchase.

The digital copy that is received via email is sufficient; no physical copy required.

We appreciate your understanding that our wine tour is a refined tasting experience, and we cannot accommodate bachelor or bachelorette parties. Please dress thoughtfully and avoid any clothing or accessories that may be considered offensive, so we can ensure a pleasant experience for all.

Yes, all current lines are suitable for children. Please note that due to spatial constraints on our Safari vehicles, we have a uniform pricing policy, where children’s tickets are priced the same as adult tickets

No, no entrance fees are required. Although, some wine estates do require a booking in advance of your arrival, which must be made directly with the wine estate. The following wine estates require pre-booking for tastings and other experiences;

  • De Grendel
  • Klein Roosboom
  • Nitida
  • Canto

If you’re all travelling on the same line, you can easily meet up and continue your journey together from that point on.

Currently the Durbanville Wine Safari has two vehicles, therefore we operate one vehicle per Line, per day. The station that you chose to start your journey from will be the station you end your journey at.

No, all Lines require visitors to start their journey at a preselected station, i.e.: The Plattekloof Station or the Durbanville Station.

Please arrive at least 15 minutes before your scheduled departure time to secure your seat. If you arrive later, you’ll need to wait at the ticket office until we can arrange an alternative solution to get you on the service.

We will do our utmost to accommodate you on the next available departure. If however all the other departures are fully booked, we unfortunately will not be able to assist in this case. NO REFUND will be applicable, so please don’t be late.

Please report to the ticketing office. If there is space on an earlier departure, our tour guide will advise you and you may join an earlier departure. If the vehicle is already fully booked for the earlier departure, unfortunately you will have to wait for your scheduled departure.

Please note that prams must be collapsed during the journey due to limited space on the Safari vehicles. We recommend using a carry-on or baby seat as a convenient alternative.

This will vary, but never less than 1 hour. If you miss the next connecting bus between wine estates, you will have to wait for the next departure time. This may be up to an additional hour. Please check the schedule for your chosen line for reference. Please visit our FAQ’s for more information.

Safe parking is available in the precincts immediately surrounding both Stations. Please see the parking maps here.

  • If you have booked for our Wine Safari Tour, all tastings and food must be purchased directly from the wine estate you are visiting.
  • If you have booked our Curated Wine Experience, Great Food and Wine Experience or any other of our experiences, please refer to your booking itinerary to confirm what is included in your selected Experience’s package.

Please note that outside food and open beverages are not permitted on the tour. However, you can purchase food and drinks at the wine estates you visit.

Wine tasting prices vary from R60 to R300, with Cap Classique tastings typically falling at the higher end of the scale.

You can leave your wine purchases with our tour guides and collect them at the end of the wine safari tour, upon arriving back at your initial departure station.

If you need to cancel, please note the following:

  • If you cancel 24 hours or more before your scheduled time slot, you’ll receive a full 100% refund.
  • If you cancel less than 24 hours before your scheduled departure time slot, unfortunately, no refund will be given.
  • To initiate a refund, simply email cancellations@durbanvillewinesafari.com and include your booking ID in the subject line.

Please note that while our safari vehicles are designed to provide protection from the rain, we may be forced to cancel the service without notice in extreme weather or unsafe road conditions, or due to unforeseen mechanical issues. In such cases, we will issue full refunds to all affected customers.

Still have questions?

If you can’t find what you are looking for in our FAQ’s, please contact us for more information about our Wine Safaris.

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A Perfect Blend: Wine, Wilderness, and Wildlife!

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